Refunds Policy

1. For Buyer

As a general rule, no refund will be provided until and unless such circumstances exist that we deem fit to refund the transaction amount. A buyer may submit a claim for a refund for a purchase made by emailing at info@rocareindia.com and providing a clear and specific reason for the refund request and the exact terms that have been violated. Whether the refund will be initiated will be determined by us, in its sole discretion. Refund requests must be submitted within 10 days of the transaction. In case of failure to do so by the buyer, he/she agrees that it absolves by us from any responsibility to facilitate the resolution of such dispute.

2. For Supplier

A transaction may be reversed/refunded/held back or charged back to the supplier account if it is disputed by the buyer, reversed/refunded for any reason by the network, deemed to be fraudulent, deemed to violate this Agreement, we have any reason to believe that the transaction was not completed in good faith based on being marked suspicious by our risk algorithm. For any transaction that results in a chargeback, we may withhold the transaction amount. If your account has any pending resolution of any chargebacks, we have the discretion to delay your next or future pay-out(s). We reserve the right to withhold from your account the amount of one or more transactions if it believes that there is a significant increase of chargeback risk on the transactions. We may also charge you a fee for each refund, or chargeback, or dispute incurred.If the supplier account is incurring a significantly high volume of chargebacks accordingly, we reserve the right to (a) suspend your account, (b) increase our service fees, (c) withhold pay-outs, (d) increase holding period for your funds to be paid out. We reserve the right to charge a "Penalty Fee" from you for abusing the platform towards the charges incurred for the investigation, operational handling, and legal consultation charges.
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